Buy Bitcoin with a Credit Card or Debit Card

Immediately notify your issue to Coinhub Support team via email to support@coinhubatm.com or text to (702) 763-4443 so that it is reported and necessary steps can be taken to block future use. An information packet will also be provided that outlines in full detail the steps you can take. Below you will also find some details for some of the steps you can take.

1) If you provided personal information to the person you send Bitcoins to, you may want to check your credit reporting agencies such as Experian, Equifax, and Transunion to place a freeze on the account and any fraud alerts. Note the phone number the person called you with and as much information so that this information can be used to notify many places in reports. Be calm and try to write down on a blank piece of paper as much as you can remember.

2) Notify Coinhub as well with your report so that it can be reported and logged. Report to your local police station and file a police report.  Together with the information available, the police and authorities will be able to help with steps for their investigations. Make sure to provide them with all the details you can remember!

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If you provided other personal information over the phone to the scammers that you sent Bitcoins to (such as your Social Security Number), you may wish to Call All 3 Credit Reporting Agencies to let them know your information was provided to scammers. You may or may not want to freeze your credit or place a one year, seven year, or active-duty fraud alert on your record. Please ask the representatives at these Credit Reporting Agencies directly to ask what you should to do and give a recommendation.

We are sorry to hear one of our customers may have fallen victim to a fraudulent scheme. Coinhub goes to great lengths to protect our customers from falling victim to fraudulent activity caused by others. Coinhub provides notices and alerts on all kiosk transactions prior to entering into any contractual transaction by authorized users and we provide this information to all so that it can be visible. Coinhub proactively monitors information published by regulators, law enforcement, and the financial services industry to understand emerging fraudulent schemes targeting customers of financial institutions, and implements measures to protect our customers whenever possible. One such protection includes an on-screen warning about the irreversibility of bitcoin transactions, and warns that requests to send money to a government agency are typical of a known scam: https://www.consumer.ftc.gov/blog/2018/12/fake-calls-about-your-ssn

In addition, it is Coinhub’s policy to provide all transaction records and other account information to a customer upon request, and we actively encourage customers to inquire with our support team of your request for your transaction records (user verification is required due to privacy policy). If you believe you were victim of a fraudulent scheme, we encourage you to file a police report and register a complaint with the Internet Crime Complaint Center (https://www.ic3.gov/default.aspx). We recommend having as much information as possible noted in reports to be able to have the best chance of a successful monitoring and investigation by their divisions.